Privacy Policy

1. Introduction

Hart Pharmacy (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website at https://hartrx.com/ (“Site”) or use our online forms and services.

By using this Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site or submit information through it.

2. Information we collect

We collect information you choose to provide, as well as limited technical information automatically when you browse the Site.

Information you provide

• Contact form: first name, last name, email address, phone number, and the content of your message.
• Prescription transfer form: full name, date of birth, phone number, current pharmacy name, and medication names.
• Immunization request form: full name, date of birth, phone number, email address, vaccine requested, and any notes you provide.
• HRT consultation scheduling: when you schedule through our Calendly link, Calendly collects the information you provide directly on their platform.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, pages visited, and approximate location derived from your IP address.
• Cookies and similar technologies: small data files placed by Google Analytics to help us understand how visitors use the Site.

3. How we use your information

We use the information we collect to:

• Respond to your questions, refill requests, and appointment inquiries.
• Process prescription transfer requests and coordinate with your current pharmacy.
• Schedule and confirm immunization appointments.
• Coordinate HRT consultations through our compounding lab.
• Improve the Site and understand how visitors interact with it.
• Comply with legal, regulatory, and pharmacy board requirements.

4. Protected Health Information (PHI) and HIPAA

As a pharmacy, we understand the importance of protecting health information. Some of the information you may submit through our Site — such as date of birth, medication names, and vaccine requests — may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

Important: The website contact, transfer, and immunization forms currently open your device's default email application to send the message to us. Email may not be encrypted end-to-end by your email provider. For this reason, please:

• Do not include detailed medical histories, diagnosis information, or sensitive health details in website forms.
• Use the RxLocal patient portal (opens in a new tab) for secure refill requests and pharmacy messaging.
• Call us directly at 316-683-5621 if you need to discuss sensitive health information.

We handle any PHI we receive in accordance with applicable privacy and pharmacy regulations. We do not sell PHI.

5. How we share your information

We do not sell, rent, or trade your personal information. We only share information when necessary to:

• Provide pharmacy services, such as transferring prescriptions to or from another pharmacy.
• Coordinate care with your prescriber or healthcare provider.
• Comply with legal obligations, court orders, or regulatory requests.
• Protect our rights, safety, or the safety of others.

We use the following third-party services, each of which has its own privacy policy:

• Google Analytics — for website usage analytics.
• Calendly — for scheduling HRT consultations.
• RxLocal — for secure patient refills and messaging.

6. Cookies and analytics

We use Google Analytics to understand how visitors use our Site. Google Analytics may set cookies and collect data such as your IP address, browser type, and pages visited. You can learn more about how Google uses data at Google Privacy & Terms (opens in a new tab).

You can control cookies through your browser settings. You may also install the Google Analytics Opt-out Browser Add-on (opens in a new tab).

7. Data security

We use industry-standard security measures to protect information transmitted through the Site, including HTTPS encryption in transit. However, no website or internet transmission is completely secure. If you have concerns about sending information online, please call us.

8. Data retention

We retain form submissions only as long as necessary to fulfill the request, comply with legal and pharmacy board obligations, and resolve any disputes. Analytics data is retained according to Google Analytics' policies.

9. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the information below. We will respond within the time required by applicable law.

10. Children's privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

11. Links to third-party sites

Our Site may contain links to third-party websites, including Calendly, RxLocal, and PrescriberNow®. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting information.

12. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

13. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: 13th@hartrx.com
• Phone: 316-683-5621
• Address: Hart Pharmacy, 6217 E 13th St N, Wichita, KS 67208